Privacy Policy

Overview

Frontline Supply respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

We only collect information necessary to operate our business, fulfil orders, and provide support. We do not engage in unnecessary data collection, profiling, or aggressive marketing practices.

Information We Collect

We may collect the following information when you interact with our website or services:

  • Name
  • Email address
  • Phone number
  • Delivery and billing address
  • Order details
  • Enquiry or support information
  • Technical data (such as IP address, browser type, and device information for security and analytics)

How We Use Your Information

Your information is used strictly for:

  • Processing and fulfilling orders
  • Shipping products and providing tracking updates
  • Responding to enquiries and support requests
  • Managing returns, refunds, and warranty claims
  • Legal, tax, and accounting requirements

We do not sell, rent, or trade your personal information to third parties.

Orders, Enquiries & Data Retention

If you contact us or place an order:

  • Information is retained only as long as necessary to fulfil the request or meet legal obligations
  • We do not retain unnecessary personal data beyond operational requirements
  • We do not engage in excessive follow-ups or pressure-based sales tactics

Marketing Communications

Frontline Supply does not automatically subscribe customers to marketing lists.

You will only receive communications that are:

  • Directly related to your order or enquiry
  • Required for delivery, support, or legal purposes

Marketing emails are only sent where clear consent has been provided.

Payments & Security

All payments are processed securely through trusted third-party providers. Frontline Supply does not store full credit card or payment details.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

Sharing of Information

Your information may be shared only where necessary to operate our business, including:

  • Payment providers
  • Shipping and logistics carriers
  • Suppliers or fulfilment partners (for order delivery)

Only the minimum required information is provided to these parties.

Access, Correction & Deletion

You may request access to, correction of, or deletion of your personal information at any time.

Requests will be handled in accordance with applicable Australian privacy laws.

Australian Privacy Law

This policy complies with the Privacy Act 1988 (Cth) and does not limit your rights under Australian Consumer Law.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact Frontline Supply via our website.